"Airports will have to change dramatically over the next 15 years in order to satisfy their passenger and airline customers. Passengers no longer enjoy air travel and are looking at alternative forms of travel, especially high speed trains. Many airports are at or near capacity, and cannot easily increase the infrastructure to process more passengers. Somehow they have to handle more passengers with their existing facilities. To attract passengers in the future airlines and airports have to make air travel more enjoyable and less stressful. Most airlines are not profitable and have to reduce costs in order to survive. As a result of these pressures the aviation industry by 2025--2030 will be very different. Based on interviews with passengers, airlines and airports we have identified what airports might look like in 2025--30, and outline the implications for passengers, airports and airlines. We make the following predictions."
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