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A Winning Plan for Effective Business Transformation & Improved Customer Experience

Découvrez comment l'architecture d'entreprise s'est avérée être un moyen efficace de gérer le changement et de favoriser la transformation de l'entreprise

  • EditeurMega
  • Version PDF - 7 pages - Anglais
A Winning Plan for Effective Business Transformation & Improved Customer Experience

Introduction ou extrait du livre blanc

"Introduction

Trends such as the cloud, mobile workforces, Big Data, and the Internet of Things are altering how organizations connect, communicate, and pretty much do business. Most importantly, these trends change how these organizations deliver products and services to customers. Aberdeen Group research has shown that leading organizations are changing their business strategies and capabilities in order to improve customer experience and build an innovative profitable business.

The Opportunity and Challenges of New Technology

New technologies can benefit modern businesses by providing innovative ways to connect to customers, improve processes, and increase efficiency. But these same technologies can also increase the burden on organizations not ready to handle the complexity and required skillsets of these emerging trends."

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