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How to build a call-center from the ground up

Vous cherchez à monter un centre d'appels, quelque soit votre motif ? Ce livre blanc est fait pour vous.

  • EditeurAircall
  • Version PDF - 21 pages - 2017 - Anglais

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Introduction ou extrait du livre blanc

"Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when building a call center from scratch.

More precisely, this ebook will help you navigate the selection and setup of your call center’s keystone: its phone system. Businesses are consumers, too, and in recent years call center software has become less prohibitively expensive and more available to companies of any size and activity.

Due to customer service-focused SaaS providers making their product more affordable, accessible, and easy to adopt, it’s easy to be overwhelmed by the amount of choices at your fingertips.

This guide will be useful regardless of the type of call center you’re looking to set up (inbound or outbound, sales or support). Some points will apply to some situations more than others, but the advice will be geared towards helping you build a call center of any type.

Thank you for downloading this ebook! Now let’s get started."

How to build a call-center from the ground up