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 How to humanize customer experience using technology
Expérience client

How to humanize customer experience using technology

"Your road to humanizing customer experience (CX) begins here. Technology can sometimes make customers feel like the human element has been removed from how someone interacts with your company. However, technology can...

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Selling in uncertain times
Marketing : concept et stratégies

Selling in uncertain times

"Due to the unknown nature of COVID-19 and its global economic impact, when we return to our offices and “business as usual” will be less important than what “business as usual looks like” in the future. Alo...

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aircall-b2b-personas
E-commerce B2B

B2B Buyer Personas: Meet the Top Four

"Use The Right Strategy The world is a vast collage of personalities. ENFJ versus INTJ. Sanguine versus Melancholy. Libra versus Scorpio. The good news is we have far more in common than separates us. For the sa...

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aircall-buyer-cloud-based-phone
Hébergement / Cloud computing

A Buyer’s Guide for Cloud-Based Phone Solutions

"A Buyer’s Checklist for Identifying the Optimal Cloud Phone System It is impossible to understate the benefits that can be realized from a next-generation telephony platform that empowers the business to be more su...

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eCommerce Customer Service
Marketing d'e-commerce

eCommerce Customer Service

"Ce rapport a été conçu pour analyser les attentes et les expériences les acheteurs en ligne lorsqu'ils recherchent un service client, ainsi que l'impact l'impact commercial potentiel de ces facteurs. Méthod...

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Careering in customer service
Travail / Emploi

Careering in customer service

"Alors que des mots à la mode comme l'expérience client dominent la plupart des discussions sur l'avenir des entreprises, travailler dans le service client peut encore sembler un chemin qui ne mène nulle part. Alor...

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Call Center 101
Télécommunications

Call Center 101

"It is a well known fact that call centers are constantly looking for hires. Call center agents do not require specific qualifications to perform their job, therefore it's not easy to spot a good potential hire. In 20...

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The art of persuading customers over the phone
Commercial

The art of persuading customers over the phone

"Given the plethora of available modern service channels, one might think the phone channel no longer has its place in customer service. Admittedly, customers increasingly use the phone in conjunction with alternative...

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How to build a call-center from the ground up
CRM / Relation client

How to build a call-center from the ground up

"Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when building a call cen...

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Customer Engagement: from emotion to involvement
Expérience client

Customer Engagement: from emotion to involvement

"Businesses, especially of the B2B kind, are increasingly confronted with the necessity of finding new and genuine ways to connect with their customers. The measure of customer engagement gauges the concrete repercussion...

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How to hire and empower an all-star customer support team
CRM / Relation client

How to hire and empower an all-star customer support team

"The realization that your business needs to hire a new support staff member might come gradually, or might hit you like a ton of bricks. As your venture grows, you’ll find that you cannot keep expanding with an unders...

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